1. Personal information:
The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Collecting personal information:
The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
3. Use of tracking technologies:
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser.
4. Using and disclosing your personal information:
Personal Information will be used for the following primary purpose:
- To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.
- To render services related to the Company’s business such as warranty or after sales services.
For the purpose described above, information may be shared with Leotardsonline group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.
5. Contact by the Company:
The Company may contact individuals using the information, which was provided by them in order to:
- Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.
- To send newsletters.
6. Individual's right of access:
Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company on the customer enquiry number.
7. The Company and links to other web sites:
The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Leotardsonline, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
8. Server Security: and SSL check out page:
Our Site hosting is protected by multiple layers of security to prevent unauthorized access, including perimeter and server-specific firewalls, file integrity scanners, intrusion detection software, and 24/7 human monitoring.
9. SSL check out page
Our server is certified with a SSL Certificate, are PCI DSS 3.1 certified at Level 1, which protects against credit card data breaches.
10. Problems or queries:
We understand that ordering a custom Leotard is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that most of our Leotards are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- - Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
- - Orders cancelled more than 24 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost and 25% of the product purchase price.
- - Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Login to your account to proceed.
Your satisfaction is of the utmost importance to us. Upon the arrival of your Leotard, we encourage you to check and make sure that it has been made to the standard size or custom measurements that you specified. Try on your Leotard as soon as possible without removing the tags.
If you are returning or exchanging Leotards, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
- Defective, Damaged or Mis-shipped Items
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the
wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its order number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. Leotardsonline will then ship you a new item immediately.
- Sizing or Fitting Issues
- Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on Leotardsonline.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
- Items that cannot be returned or exchanged due to hygienic reasons
Personalized and dyed items, personal care items (including undergarments) are final sale, no returns or exchanges.
Leotardsonline has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order.
Contact Customer Service within 7 days after you receive your order.
To contact Customer Service, sign in to your account and click on the order you need help with. At the bottom of the page among your shipping list, you will find the option “Returns & Refunds”. Returning packages without prior approval from Customer Service will halt or delay your return.
When you click on “Returns & Refunds”, please fill out the form and include as many details as possible, upload photos that clearly show the problem with the item (if necessary), and the requested replacement item’s name, number and color (if necessary). Our Customer Service will then review your request and respond within 24 hours.
Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible. When we have received your package, your return will be processed in 3 to 5 business days and then your exchange or refund will be issued.
If you are requesting a refund along with your return, please allow up to two weeks for your account to be credited once your items have been received and your return has been confirmed.
Due to the detailing on your custom Leotard it can be very difficult or impossible to make alterations.
Please keep this in mind if your size fluctuates. If this does accrue please let us know and we will always do our best to help.
Before your Leotard is shipped its size is checked many times in accordance with your measurements. Should your item size differ from the specifications of your order by more than two centimeters please contact us for assessment. If we find your Leotard to be different to your measurements we will either make the alterations or provide you with a new Leotard to the correct measurements. Please note that this process can take up to six weeks to complete and have it returned to you.
If time is of an issue to you, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Leotards that don’t fit properly but fits the specifications you ordered cannot be returned or exchanged.
Gift Certificates generally last for a period of 6 months. However we are happy to extent this another 6 months if necessary